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Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the Party Experts website www.partyexperts.co.za and the rental of slushy machines and related equipment from Party Experts ("we," "us," "our"). By accessing or using our website or services, you agree to comply with and be bound by these terms. Please read them carefully.

2. Eligibility

Our services are available to individuals who are 18 years or older. By using our services, you confirm that you meet this age requirement. If you are under 18, you must have the consent of a parent or legal guardian to use our services.

3. Booking and Payment

  • Booking methods: Bookings can be made online through our website, by phone at 061 133 8908, or by email at hello@partyexperts.co.za.

  • Booking confirmation: A booking is considered confirmed upon receipt of a booking confirmation email from us, which will include your order number and a summary of your rental.

  • Payment terms: Full payment is required before the scheduled delivery date. We accept [list accepted payment methods, e.g., credit card, debit card, online transfer].

  • Cancellation policy:

    • More than 14 Days before the event: If you cancel your booking more than 14 days before the scheduled event, you are eligible for a full refund of all payments made.

    • 7-14 days before the event: If you cancel your booking within 7-14 days of the event, a 50% refund of your payment may be issued.

    • Less than 7 days before the event: Cancellations made less than 7 days before the event are generally not refundable due to the short notice and potential impact on our business.

    • Cancellations due to unforeseen circumstances beyond our reasonable control (e.g., natural disasters, pandemics, government restrictions) may be subject to a case-by-case review.

4. Equipment rental

  • Equipment description: The equipment provided may vary slightly from images or descriptions on the website.

  • Client responsibilities:

    • You are responsible for the safe and proper handling and operation of all rented equipment.

    • You agree to protect the equipment from damage (e.g., covering from rain).

    • You will not use the equipment in any way that violates applicable laws or regulations.

  • Damages: You are responsible for any damage or loss of equipment during the rental period. We will assess damages and charge accordingly, which may include repair costs or replacement costs.

5. Delivery & setup

  • We will deliver and professionally set up the slushy machine at your chosen location on the scheduled date and time as agreed.

  • You are responsible for providing a suitable and safe location for the setup and operation of the equipment.

  • For overnight rentals, the customer is responsible for the safe and secure storage of the rented equipment. In the event of theft, the customer may be liable for the cost of repair or replacement of the stolen equipment. 

  • ​Separate charges: Delivery and collection fees are separate from the equipment rental costs.

  • Delivery charges: Delivery fees are calculated based on distance traveled as per Google Maps within the East Rand of Gauteng.

  • For orders of slushy mixes, cups, and straws only, we offer courier delivery options through Pudo or The Courier Guy.

  • Delivery outside of the East Rand may be considered on a special request basis and will incur additional charges.

  • Distance calculation: Distances are calculated using Google Maps.

  • Fuel surcharges: Delivery fees may be adjusted to reflect fluctuations in fuel prices.

6. Collection and cleaning

  • We will arrive at your convenience to collect the slushy machine and conduct a thorough cleaning.

  • You are responsible for ensuring the area around the machine is clear and accessible for pickup.

7. Pricing and quotes

  • All prices are quoted in South African Rand (ZAR) and are subject to change without prior notice.

  • You will receive a personalized quote with transparent pricing for your chosen rental package, including delivery, setup, and any additional accessories.

8. Deposits

  • Deposit requirement: A R1,000 deposit may be required at the time of booking to secure your reservation.

  • Damage deposit: A separate damage deposit of R5,000 may be required to cover any potential damage to the rented equipment.

  • Damage responsibility: You are responsible for the safekeeping and proper handling of all rented equipment. Any damage to the equipment, including but not limited to scratches, dents, or malfunctions, may result in the forfeiture of the damage deposit.

  • Further claims: In the event of significant damage or loss of equipment, we reserve the right to pursue further claims against you to cover the cost of repairs or replacement.

9. Liability

  • Disclaimer of warranties: The equipment is rented "as is" and we make no warranties regarding its condition or performance.

  • Limitation of liability: We are not liable for any incidental, consequential, or indirect damages arising from the use of our services or equipment.

  • Client indemnification: You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the equipment or your event.

10. Insurance

  • We recommend that you maintain adequate event insurance coverage to protect yourself and others.

11. Intellectual property

  • All content on the Party Experts website, including text, images, and logos, is the property of Party Experts. Unauthorized use, reproduction, or distribution of this content is prohibited.

12. Privacy

  • We are committed to protecting your privacy. Please refer to our [link to your Privacy Policy] for details on how we collect, use, and protect your personal information.

13. Governing law

  • These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.

14. Severability

  • If any provision of these terms is found to be invalid or unenforceable, that provision shall be deemed severed from these terms and shall not affect the validity or enforceability of the remaining provisions.

15. Entire agreement

  • These terms constitute the entire agreement between you and us regarding the rental of equipment and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

16. Contact information

  • For any questions or concerns regarding these Terms and Conditions, please contact us at +27 61 133 8908 or hello@partyexperts.co.za.

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